|
|
Case Study - Third Party Insurance
This case study examines how the application of Common Knowledge has delivered significant
benefits to a reseller of compulsory third party (CTP) motor vehicle insurance.
Managing in excess of 350 underwriting rules, Common Knowledge has transformed an
error prone and laborious process into a fully automated, consistent, and accurate
operation.
Introduction
Quila Financial Services resells CTP motor vehicle insurance for two of Australia’s
largest general insurers. Using a distribution chain consisting of over 300 retailers
located throughout Australia, in excess of 300 quotes and subsequent sales are processed
weekly. Prior to fully automating the quotation process using Common Knowledge,
retailers were responsible for quotation accuracy using a manual process involving
a series of paper based tables, lists and charts. This process resulted in a number
of ongoing problems including financial losses due to incorrect and inconsistent
quotations, excessive time required to calculate premiums and an expensive and time-consuming
process of distributing premium and policy updates to more 300 retailers when changes
were received.
|
To address these problems, an application was developed to fully automate the premium
quotation process. This resulted in a number of immediate benefits across the entire
CTP distribution chain.
Profitability and Competitiveness
By using Common Knowledge to represent, maintain and automate in excess of 350 CTP
insurance rules, retailers can now provide customers with consistent, accurate and
timely quotations. This has resulted in increased levels of profitability, competitiveness
and customer satisfaction.
Rapid Change and Deployment
Using Common Knowledge, updates to premiums and CTP policy can be rapidly incorporated
into the quotation system with no need for expensive software changes. These updates
can be immediately distributed to retailers using electronic distribution mechanisms
such as the Internet.
Improved Staff Utilisation
By fully automating the quotation process, key personnel now have additional time
available to perform more important tasks. Job satisfaction levels have increased
as the time-consuming and often-laborious process of preparing quotations has been
reduced to a simple, accurate, reliable and intuitive operation.
|
|
Case Study - Continuous Online Testing
" Managing web-enabled business critical applications
is all about working smarter, not harder." Or so says Dr Kelvin Ross, Director
of SMART Labs, an Object Connections’ solutions partner.
Case Study - Financial Services
Recent incorporation of the Common Knowledge business rules infrastructure into
mission critical applications across the banking, insurance and telecommunications
sectors is definitely keeping leading organisations performing.
Case Study - Air Services
In partnership with ATOS Origin (a global systems integrator), Object
Connections was chosen to develop a replacement Charging System application and
to integrate its flagship product, Common Knowledge, as the core underlying business
rules management and automation platform. Using a J2EE architecture based on the
WEBLogic Application Server and an Oracle 9i database, a high performance enterprise
solution was delivered, capable of processing in excess of 12000 flights per hour.
|
